We are committed to trying to do the right thing for our customers. However, sometimes things go wrong and we’ll investigate thoroughly when this happens.
If your complaint relates to the sales literature, the way in which your travel policy was sold to you or regarding information about your policy, please visit:
https://www.chase.co.uk/gb/en/support/making-a-complaint/
If your complaint relates to the medical upgrade policy, a claim, or assistance you received whilst travelling, please contact:
Quality Department,
Sheencroft House,
10-12 Church Road,
Haywards Heath,
RH16 3SN
Call: 0333 333 7971
Email: Complaints@collinsoninsurance.com